Manage Billing Inquires Detailed Process Model Description

4.2.2.9 Manage Billing Inquires : Manage Billing Inquires Detailed Process Model Description

Manage Billing Inquires Detailed Process Model Description

This section provides a detailed description of the “Manage Billing Inquires” business process, including:

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1.0 Search for Customer1.0 Search for Customer

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1.1 Evaluate Eligibility of Customer's Request

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1.2 Search for Customer's Completed Bills

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1.3 Populate Copy's Recipient Details

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1.4 Request to Reprint Customer's Bill

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1.5 Update Bill with Request to Reprint Bill

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1.6 Select Bills for Re-Printing

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1.7 Extract Bill for Printing

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1.8 Produce Formatted Bill

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1.9 Send Bill to Customer

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2.0 Receives Bill

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2.1 3.4.1.1 Manage Customer Contacts

1.0 Search for Customer

Reference: Manage Billing Inquires Process Model - Page 1 for the associated business process diagram.

Actor/Role: CSR

Description: Upon receipt of inquiry for Billing the CSR or Authorized User accesses Control Central Search to locate the customer in CC&B.

Entities to Configure

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Installation Options